Managed Print Services
Professional, worry-free document management
Managed Print Services from Océ provide professional, worry-free document management. Bringing your printers and document workflows under control, and making sure your end-users have the information they need, when they need it.
By entering into a print and document partnership with Océ, you decide exactly which responsibilities you transfer to us. So you can benefit from our industry-leading expertise and best practices. All provided by an extensive direct sales and support organisation with many years of experience in delivering document services to corporate and institutional customers.
At the same time you get significant savings in print TCO (Total Cost of Ownership). That means printing costs which are not only lower, but also measurable and transparent.
Key benefits of Managed Print Services from Océ
An effective print and document partnership
Introduction of industry-leading Océ expertise
Management of your multi-vendor print fleet
Transparent printing costs
Optimise your Printer Fleet Management
Océ Managed Print Services stands for a proactive approach to office printing and print fleet management. So your multi-vendor print infrastructure is always optimised and right for the organisation. And your users have the print functions they need, where they need them. That means you can concentrate on your business, and leave printing to us.
Report by IT industry analyst GartnerGroup:
“The savings by rightsizing fleets of output equipment are staggering”
“Print fleets can cost an enterprise between 1 and 3% of revenues”
“Firms that actively manage their printer fleets can save up to 30% of printing costs”
Océ is an active member of the Managed Print Services Association (MPSA).
Benefits at all levels of your organisation
Managed Print Services bring significant benefits at all levels of your organisation: from top management right through to end-users. But as well as process-related cost savings and efficiency gains in office printing and print fleet management, there are more vital benefits for your business.
Benefits in a wide range of corporate settings
Effective implementation and improvement of your central print infrastructure
Scaleable print management concept
Transparent cost control through print fleet management
No need for in-house resources and skills
Easily adjusts to meet changing needs
Maximise the value of document workflows
Document flows can have a significant effect on your business performance. Océ Managed Print Services put you back in control of your office printing and document workflows. So your office staff can readily access the information they need, where and when they need it.
Optimum enterprise print solutions
Managed Print Services from Océ offer optimum solutions for larger enterprises that depend on their document workflows. Our scaleable print management concept is applicable in a wide range of corporate settings using or intending to implement a centrally managed print infrastructure.
Everybody gains with Managed Print Services from Océ
Chief Financial Officer: “We save up to 30% on printing – and the costs are completely transparent…”
More efficient printer fleet management by Océ
Costs are really transparent for the first time
Reports allow cost monitoring and allocation
Option to reduce working capital in printers
More efficient use of financial resources
Cost savings start by reducing the indirect and administrative workload, and by making costs transparent and predictable. That allows costs to be allocated to departments according to their actual usage. It’s also possible to optimise working capital by translating investments in printing assets into a clear price-per-page contract.
ICT Manager: “Professional fleet management by Océ saves us 30% of our time…”
Rationalises control of printers at all locations
Eliminates multi-brand management workload
More time to focus on ICT infrastructure
Single point of contact with Océ
Concentrate on adding value for the organisation
All too often ICT staff are faced with time-consuming management of multi-brand printer fleets, which means they can’t give enough attention to their ICT infrastructure. Océ Managed Print Services introduce good practices based on world-leading expertise in printing and document management, ensuring state-of-the-art effectiveness.
Facility Manager: “Now I can be sure my printers are always available…”
Planned maintenance approach
Staff know what they have to do
Far fewer problem calls
No frequent ad hoc interventions
Clear reports to monitor service quality
Key to the Océ Managed Print Services approach is planned management and maintenance. That greatly reduces calls from users and the resulting need for ad hoc maintenance interventions. Support staff always know exactly what they have to do in advance, maximising effectiveness and minimising workload.
Helpdesk team leader: “With 50% fewer printer-related calls, we can focus on user support…”
No more everyday printer problems
More time to focus on user support
Automatic paper and toner refilling
Constantly updated status information
See what’s happening and where
The Océ services take care of all everyday maintenance needs and incidents on a proactive basis, which greatly reduces the numbers of printer-related helpdesk calls from users. That means helpdesk staff have more time to spend on their important IT user support tasks, where they can really make a difference.
Office employee: “At last, I can print without delays and interruptions…”
Optimum printer availability always assured
No lost working time for end-users
Toner and paper replenishment as needed
No need for frequent helpdesk calls
Maximum convenience in printing
Océ Managed Print Services ensure your people always have access to the information they need, where and when they need it. Without delays caused by printers needing paper or toner refilling, or other kinds of maintenance. That in turn is an essential enabler for fast response and good customer service.
Flexibility of print fleet management
Flexibility is another key benefit of Océ Managed Print Services. That means flexibility to meet the needs of enterprises in a wide range of sectors, and of a wide range of sizes. But also, flexibility to meet rapidly changing needs in both the internal organisation and the external business. So your office printing services are constantly optimised for your business processes.
Proven process for implementation and operation
Managed Print Services are implemented by Océ through a proven, phased approach that effectively addresses the identified print fleet management needs. The process has three clearly defined phases: Assessment, Transition and Operational.
Three clearly defined phases
Assessment: identify needs, define TCO scenarios and roadmap together with the customer
Transition: migrate to the desired situation
Operational: daily management under a Service Level Agreement
Based on proven, industry-standard methodologies
The total Océ Managed Print Services process and the resulting services are based on proven, industry-standard methodologies such as ITIL and PRINCE2. This results in a controlled change process and accelerates coordination between your own management organisation and that of Océ.
Managed Print Services - service modules
Océ Managed Print Services are delivered in the form of a range of service modules from which you can choose. These service modules enable you to customise the services delivered to meet your requirements. And to choose whether we manage your print-related activities for you, or with you. In both cases, the services to be delivered are clearly defined in, and measured against, a Service Level Agreement.
The Océ Managed Print Services - Service Modules consist of:
For more information about Océ Managed Print Services, the benefits they can bring to your organisation and how they can be implemented, please complete the contact form.