Operations: daily management under a Service Level Agreement.

Operations stands for professional ITIL™ -based IT service management to ensure effective integration of printing processes in the customer’s IT infrastructure. The management tasks and operational services are delivered on a daily basis according to the agreed service levels, with the emphasis on continuous improvement.

The Océ Service Delivery Manager acts as the primary point of contact for the customer, with responsibility for the delivery of all services as specified in the Service Level Agreement, as well as for customer and end-user satisfaction.

The Service Delivery Manager reports periodically at both operational and tactical levels, and makes proactive improvement proposals to allow continuous adjustment as necessary. That gives you the assurance of constantly optimal availability and usage of your print systems in line with your business processes and your organisation.