‘Services innovation essential for advanced economies’
Professor Jos Lemmink highlights rising returns on services innovation during installation to Canon-Océ Endowed Chair
Venlo, The Netherlands, 15 September 2011 — “Services innovation is essential for advanced economies as more than 70% of their GDP is generated by services.” This was the thrust of the keynote speech given by Professor Jos Lemmink during his installation in Venlo today as the first incumbent of the Canon-Océ Endowed Chair for Business Services Innovation.
Opening of Document Services Valley Open Innovation Center
Professor Lemmink, Dean of the School of Business and Economics at Maastricht University, was installed at a symposium marking the opening of the Open Innovation Center of Document Services Valley (DSV). The event was attended by Ryoichi Bamba, President & CEO Canon Europe, Middle East & Africa, representing Canon Inc. Chairman and CEO Fujio Mitarai.
Promoting innovation and knowledge development
On 15 October 2010, the Canon Chairman presented the Canon-Océ Endowed Chair for Business Services Innovation to the Municipality of Venlo, during his visit to Mayor Hubert Bruls. The Endowed Chair underlines the wish of Canon to promote innovation and knowledge development in the vicinity of Venlo, the home city of Océ.
‘Services innovation drives stakeholder value'
The importance of business services innovation was emphasised by various speakers at today’s event, attended by approximately 200 invitees. “The innovation of business services creates value for customers, employees, business owners, alliance partners and communities,” said Professor Lemmink in his speech.
By 2015, revenues of € 100 million anticipated
The installation of the first professor to the Chair was part of a symposium that opened the Open Innovation Center of DSV, a joint initiative powered by Océ, Maastricht University and Exser, the Dutch centre for service innovation. DSV provides an open innovation environment, leveraging an elaborate network of companies, centres and educational institutions. The objective is to host 600 knowledge workers and generate € 100 million in revenues by 2015. DSV will also develop master classes, courses and education pathways. Hundreds of students will be trained each year.
Dutch government subsidy for new Business Services School
On behalf of the Dutch government, Secretary General Chris Buijink of the Ministry of Economic Affairs, Agriculture and Innovation today granted a special subsidy of € 269,181 for the new Business Services School, part of the DSV initiative. More subsidies for this project from co-funding partners are expected. A new postgraduate Executive Master of Science in Business Services programme focusing on client services is part of the educational offering of the school. The course design for this new initiative is being developed in consultation with the initiating companies of Canon, Océ, ASML, Philips, Vanderlande and two cooperating business schools: the Rotterdam School of Management Erasmus University and Maastricht University School of Business and Economics, jointly developing a new degree for professionals in business services. The programme is expected to start in September 2012.
Only 10% of printing industry is currently digital
Today, at the opening of DSV in Venlo, Anton Schaaf, member of the Océ Board of Executive Directors and Chief Technology and Operations Officer, commented in his speech on the outlook for the digital printing industry. Taking into account the significant emergence of mobile digital devices, he noted that only 10% of the printing industry is currently digital, the remainder analogue. He anticipates acceleration of digitalisation of the printing industry in years to come. Furthermore, only 10% of document cost is in printing, while the remainder is in managing documents through their entire lifecycle in an organisation.
Océ expects to strongly increase current services revenues
Therefore, when adding document management services to their portfolio, companies like Océ are opening up additional customer revenue potential that is approximately four times that of the original printing revenues. Schaaf anticipates that Océ will strongly increase services revenues, both through organic growth and acquisitions.
Contact information
For more information, please contact:
Océ
Nick Gale
Manager Media Relations
Tel. +31 (0)77 359 5628
E-mail nick.gale@oce.com
Canon
Richard Berger
Manager, Global PR
Tel. +81 (0)3 5482 8055
E-mail richard.berger@canon.co.jp
About Océ
Océ is one of the leading providers of document management and printing for professionals. The Océ offering includes office printing and copying systems, high speed digital production printers and wide format printing systems for both technical documentation and colour display graphics. Océ is also a foremost supplier of document management outsourcing. Many of the Fortune Global 500 companies and leading commercial printers are Océ customers. The company was founded in 1877. With headquarters in Venlo, The Netherlands, Océ is active in over 100 countries and employs some 20,000 people worldwide. Total revenues in financial 2010 amounted to approximately €2.7 billion. Océ is listed on Euronext in Amsterdam. For more information visit www.oce.com.
Océ and Canon: Stronger together
In 2010 Océ joined the Canon Group of companies with headquarters in Tokyo, Japan, to create the global leader in the printing industry. Canon develops, manufactures and markets a growing line-up of copying machines, printers, cameras, optical and other products that meet a diverse range of customer needs. The Canon Group comprises over 197,000 employees worldwide. Global net sales in 2010 were more than USD 45 billion. For more information visit www.canon.com
About Canon Inc.
Canon Inc., headquartered in Tokyo, Japan, is a leader in the fields of professional and consumer imaging equipment and information systems. Canon’s extensive range of products includes copying machines, inkjet and laser printers, cameras, video equipment, medical equipment and semiconductor-manufacturing equipment. Originally established in 1937 as Precision Optical Industry, Co., Ltd., a camera manufacturer, Canon has successfully diversified and globalised to become a worldwide industry leader in professional and consumer imaging systems and solutions. Now with over 197,000 employees worldwide, Canon has manufacturing and marketing subsidiaries in Japan, the Americas, Europe, Asia and Oceania; and a global R&D network with companies based in the United States, Europe, Asia and Australia. Canon’s consolidated net sales for fiscal 2010 amounted to more than USD 45 billion. For more information visit www.canon.com